Question 1

Where can I get a Lovepop card today?

Accepted Answer

Need a card right away? We hear you, and may be closer than you think!

On our mission to deliver over one billion magical moments, we’re making Lovepop available everywhere. In addition to our own brand brick and mortar stores and kiosks, we also work with hundreds of retailers across the country to bring the magic a little closer to you.

Use our store locator to find a Lovepop retailer near you!

Question 2

What is a Personalized Note?

Accepted Answer

All standard Lovepop cards and bouquets come with a blank notecard that you can personalize at home with a message for your recipient before mailing. By default, our products do not include your printed name or sender details within the card or item.

To personalize your card, we offer a feature that allows you to add a custom message and an option to add a photo to your card for an additional $5! Simply select to add a "Personalized note" and use our easy to use editing window to create the perfect message.

Your personalized note will be printed, hand-inserted into your Lovepop card, and carefully packaged before being sent to your recipient.

And with the option to schedule your delivery, you’ll always get the perfect surprise to that special someone right on time. Never miss a birthday, anniversary, holiday, or any occasion in between.

To see a beautiful example of a completed personalized note, please view this article.

Keep in mind that some Lovepop products cannot be personalized; please check if an item is marked as a Special Order or has other restrictions.

Note: We maintain a content policy that is outlined in our Terms of Service, and we reserve the right to cancel and refund orders that violate that policy. We don't want you to miss your special occasion, so please refrain from questionable content.

Question 3

What payment methods do you accept?

Accepted Answer

Lovepop accepts most major credit and debit cards, including Visa, Discover, MasterCard, and American Express. You can select their preferred payment method during checkout. At this time we do not accept e-checks.

Additionally, we take your consumer and financial privacy seriously. Lovepop uses third-party payment processors to process payments made for products and services. All online payments will be conducted in accordance with Payment Card Industry (PCI) data security standards. Your billing information (which is only used by these payment processors for fraud protection) is encrypted before being communicated to them.

If you have additional questions in regards to how we use your information, please visit our Privacy Policy.

Question 4

Story of Lovepop

Accepted Answer

Lovepop is on a mission to create one billion magical moments with an imagination meets engineering approach to designing incredible pop-up cards, gifts, and decor.

Our founders Wombi Rose and John Wise became best friends at Webb Institute training to become naval architects. On a Harvard Business School trip to Vietnam, Wombi and John discovered the incredible paper art form of kirigami and were inspired. The duo took their engineering background and combined this ancient art with the slice form structure used in ship design to develop Slicegami™, and Lovepop was born.

From intricate decorations and flower bouquets to shareable cards and stationery, Lovepop’s handcrafted pop-up products make it easy to celebrate every holiday, milestone, and occasion in meaningful and memorable ways.

Available online, at retail locations across the U.S., and via thousands of third party retailers, our products create a memorable, shared connection between giver and receiver - a meaningful, beautiful, unexpected, or seemingly impossible experience. That’s a magical moment.

Since earning an investment from Kevin "Mr. Wonderful" O'Leary on ABC's "Shark Tank" in 2015, Lovepop has created hundreds of unique designs to help make every occasion magical - whether it’s a birthday, holiday, anniversary, or any milestone for someone you love.

Click here to check out our latest updates and discover more about Lovepop.

Question 5

How can I contact Customer Support?

Accepted Answer

We care about your experience and want to ensure all of your questions and issues are resolved as quickly as possible. If our Lovepop Happiness Help Center didn't quite do the trick, please feel free to contact our dedicated Happiness Team for all of your customer support needs:

Note: Orders cannot be changed once the 30-minute ordering window has passed. You can also review our articles on how to cancel and how to edit a recent order.

Hours of Operation: Monday - Friday, 8 AM-8 PM EST/ Saturday-Sunday, 9 AM-6 PM, EST

Phone: (888) 687-9589

Online message: Submitting a Request

To help expedite your request, please be sure to include as much detailed information as possible, including:

First and last name
Your email address associated with your account and order
Contact phone number
Description of your issue.

A member of our Customer Happiness Team will strive to contact you within 72 hours.

Question 6

FCC Information Regarding Electronic Greeting Cards

Accepted Answer

This product adheres to Part 15 of the FCC regulations. Its use is governed by the following two conditions:

It must not cause any harmful interference, and
It must tolerate any interference it receives, even if this causes the product to function in an unintended way.

Note: This device has been evaluated and meets the FCC’s standards for Class B digital devices, which are designed to prevent harmful interference in home environments. However, because it emits radio frequency energy, improper installation or use could lead to interference with radio or television signals. In the event of interference, you can try the following steps:

Adjust the placement of your radio or TV antenna.
Create more distance between this product and your electronic devices.
Plug this product into a different power outlet from the affected devices.
Seek advice from a professional or your retailer.

Caution: Any unapproved alterations or modifications to this device may void your right to operate it.

Question 7

What shipping options do you offer?

Accepted Answer

We currently work with different carriers to deliver your Lovepop orders. Most commonly your order will ship with the following depending on your selected shipping level FedEx, DHL, and United States Postal Service (USPS).

Great news! We offer FREE standard shipping on all U.S. orders of $24 or more.

We currently offer the following shipping options on all U.S. orders:

Standard shipping - typically arrives in 4-6 business days
Expedited shipping ($19.99) - typically arrives in 2 business days in continental US (This shipping option is unavailable for delivery to a PO Box.)
Overnight shipping ($29.99) - typically arrives in 1 business day in continental US (This shipping option is unavailable for delivery to a PO Box.)

* orders placed by 1 PM EST (Monday - Friday) ship the same day

* business days exclude holidays and weekends

Shipping internationally? Please visit our "Do you ship internationally?" article to view shipping details and see which countries we ship to.

Please Note: Shipping timelines can be affected by high volumes, seasonal demands, and carrier delays due to events such as weather. Please consider these delays when placing your order as we cannot guarantee a specific delivery date during these periods.

Question 8

What is your Return Policy?

Accepted Answer

If you are not completely satisfied with your purchase from our site, Lovepop will accept returns for merchandise within 30-days of purchase. Merchandise must be returned with all original packaging, in an unused condition, and accompanied by proof of purchase (a copy of your confirmation email including your order number works perfectly for this).

If we're unable to help get your issue resolved or you decide to return your items, we recommend that you use a trackable shipping method to ensure your return is successfully received by our Lovepop Returns Center.

Once received, our team will inspect and process your return. We will email and notify you once your return and refund have been successfully processed. Please note it may take up to 1 quarter for your return to be processed and refunded. Once processed, your refund will automatically post to the original form of payment. Please note that it may take up to 7 business days to see your refund posted to your account.

On the rare occasion that something has gone wrong and your order contains damaged items, please visit our "What should I do if my order arrived damaged?" article.

Note: If you purchased your Lovepop merchandise from a retail store or authorized reseller, please contact them directly to help with your return. We're unable to accept returns or process refunds for items purchased from a retail store or authorized reseller.

Question 9

Lovepop Rewards Program

Accepted Answer

How do I sign up for Lovepop Rewards?

Joining Lovepop Rewards is free and easy—just create an account on Lovepop.com and click on the activation email we send you to activate it.

That’s it! You will already start to gain points simply by signing up!

I already have an account. Do I need to create a new one to earn rewards?

We already took care of that for you! All customers with an active account are automatically enrolled in our Rewards Program.

How do I see my rewards points?

You can see your points at any time by logging in and viewing your Account Page or the Rewards Page.

How do I use my rewards?

Your points can be redeemed at any time while you are checking out on Lovepop.com or in a Lovepop store. Make sure you are logged in, and your available points balance will appear on the checkout page. Select the amount of points you wish to use towards your purchase and then click “Redeem.”

Why don't I see my rewards redemption option on checkout?

If you're logged into your Lovepop account and don't see your redemption points at checkout, it might be due to your default payment option. Simply scroll down and switch the payment method to a credit card, and you should see your loyalty redemption in the right-hand corner.

How do points convert to dollars?

100 points will give you $5 of value towards your Lovepop purchase.

I just made a purchase on Lovepop.com, but didn't make an account. If I make an account now, will I still get points for that purchase?

Yes! When you create your account, points for recent purchases will be added to your rewards balance as long as the purchase has taken place after the launch of our Rewards Program on May 16th, 2022.

What are these “Rewards launch starting points” in my Rewards account? Where did these come from?

To show our appreciation and gratitude for being a loyal customer, we started you off with some points! You will receive launch points if you have purchased in the last 12 months and if you had chosen to opt in to receive our marketing communications.

Is there any limit to how many points I can accrue?

Not at this time.

Do points expire?

Currently, points expire 1 year after your last activity (i.e. the last time you gained or used points.)

I submitted a review but don’t see any points gained in my account. Why is that?

We offer points for product reviews that are submitted through our Verified Review flow (after you make a purchase and your order is delivered, you will receive an email from us with a prompt to submit a review.) If you submit an unverified review directly on our website, we are unfortunately not able to reward points for that action as we cannot track it.

I placed an order but don’t see my points yet?

Points are allocated to your account when your order has been fulfilled. If your order is split across multiple shipments, the points will go into your Rewards Account when the entire order has been fulfilled.

I have a coupon code from a Lovepop offer, can I combine this with rewards points?

Not at this time.

Will purchases at Lovepop retail locations count for points?

Yes, purchases made in Lovepop stores will accrue points as long as you give your email address to the associate when you purchase. Points may be redeemed within Lovepop stores as well. Purchases of Lovepop products at other stores and other online retailers are not currently part of our Rewards Program.

What if I have an old email address or multiple email addresses and want to combine my accounts and earnings?

At this time, we’re unable to merge points from multiple email addresses due to our privacy policy. To ensure you don’t miss out on future rewards, we recommend choosing one email to use consistently for all purchases and account activity.

I signed up for the Birthday Bonus but haven’t received it?

Happy Birthday! We’re so glad that you have chosen to celebrate with us through our Rewards Program. Our Birthday Bonus takes approximately 30 days to show up in your Rewards Account after initial registration. In order for you to receive your Birthday Bonus in time for your birthday, you must have registered at least 30 days prior to your birthday.*

*You will receive your Birthday Bonus approximately 30 days after your registration. This delay is only applicable for the first year that you signed up.

Question 10

How do I apply a special promotional code?

Accepted Answer

To use a Lovepop Discount or Promo code, please follow the steps below:

Desktop

Add items to your cart. When finished adding items to your cart, select the red “checkout” button.
On the new page, on the right-hand side select the blue text which says ''Have a gift card or promo code?''
The blue text will disappear and the code can be entered in the blank box.
Type the discount code in the box and select the red “Apply” button. The page should update to show your code has been applied and is now in use.

Mobile or Tablet

Add items to the cart then select the red checkout button.
On the new page, select the “Show Order Summary” button at the top of the page.
When the drop-down appears, select the blue text “Have a gift card or promo code?” and enter the discount code.
After inputting the code, select "Apply" and the discount code should now be applied and reflected in your order.

Desktop Instructions

Step 1

Step 2

Step 3

Step 4

Mobile & Tablet Instructions

Step 1

Step 2

Step 3

Step 4

.

Question 11

Faire FAQ

Accepted Answer

1. Why are we transitioning from Shopify Wholesale to Faire?

Shopify is deprecating its Wholesale platform on April 30th, 2024. After thoroughly evaluating all available options, we are excited to leverage Faire's advanced features, dedicated support, expanded network, seamless integration capabilities (and more!) which will enhance our wholesale operations and provide a better experience for our partners.

2. When will the transition take place? When can I place an order in Faire?

The transition from Shopify Wholesale to Faire will take place May 1st, 2024.

You may start start placing orders in Faire on May 1st, 2024. Due to Mother's Day Season, estimated shipping for orders placed before May 10th will be 15-21 business days. After, May 10th, shipping will return to 4-7 ;business days.

3. What will happen to my existing orders and open payments?

Any open orders will be fulfilled and should be paid under current terms.

4. Will my order history migrate to Faire?

No, order history cannot migrate at this time.

5. Will there be any changes to pricing or terms during the transition?

Yes, however, as Faire offers great discounts and terms, you will still be getting lovepop products at a deep discount (minimum 50% off MSRP). You'll also enjoy additional discounts and promotions through Faire.

6. Which products will be available on Faire?

The vast majority of our current assortment will be available on Faire (over 750 products!). Licensed products are not currently available on Faire. If you have any questions about licensed card purchases, please contact wholesale@lovepopcards.com.

7. How do I access the Faire platform? Do I need a new password?

Faire is a 3rd party platform which does require independent account credentials. If you're not already a member, please click this link to get started.

8. What support is available for using the Faire platform?

Faire offers dedicated support and a large range of resources and tutorials to help you make the most of their platform. Please see the following resources:

9. Can I still contact you directly with questions or concerns during the transition?

Absolutely! Our team is here to support you every step of the way. Please don't hesitate to reach out to us directly at wholesale@lovepopcards.com with any questions or concerns you may have about the transition.

Please note that we will strive to minimize disruptions to ordering and communication during the transition process. However, if you encounter any issues or have trouble placing orders, please reach out to us immediately so we can assist you.

10. How will the transition to Faire benefit me as a wholesale partner?

The transition to Faire will provide you with access to advanced features, dedicated support, and a larger network of retailers and buyers, enhancing your overall experience and making it easier for you to do business with us.

11. Do you participate in the Faire Exclusivity (formerly the "Zip Code Protection") Program?

We do not participate in the Faire Exclusivity Program at this time.

12. Where can I find more information about Faire?

For more information about Faire, please visit their Guide for Retailers which includes a search function for key words, FAQ, and links to contact Faire Customer Support.

If you have further questions about the transition to Faire, you may also contact our team directly at wholesale@lovepopcards.com. We are here to help answer any questions you may have and ensure a smooth transition for everyone involved.

Get Started on Faire HERE

Question 12

How do I place an order?

Accepted Answer

Spreading love with a Lovepop card is easy! Just follow these simple steps:

Step 1: Add to Cart

Found the perfect card or gift? Click the "Add to Cart" button to start your order.

Want to add a personal touch? If you'd like to include a personalized message and have your card sent directly to your recipient, click the "Personalize" button before adding it to your cart. Learn more about our personalization options here.

Step 2: Review Your Cart

Once you're finished shopping, click on the shopping cart icon located at the upper right side of your screen. This will take you to your cart, where you can review the items you've added. Make sure everything looks perfect! You can also remove items or adjust quantities here if needed.

Step 3: Proceed to Checkout

Once you’re happy with your selections, click "Check Out" to begin the secure checkout process.

Step 4: Enter Your Details

You'll be asked to provide some information, such as your email address, delivery details, shipping method, and payment details. Double-check that everything is accurate to ensure smooth delivery.

Step 5: Pay Now

Click "Pay Now" to finalize your purchase. Shortly after, you will receive an order confirmation email with all your order details.

That's it! You've successfully placed your Lovepop order. Now you can sit back, relax, and look forward to spreading some joy!

Need help with your order? Don't hesitate to contact our Customer Happiness team. We're always happy to assist you!

Question 13

What can I do if my favorite design is out of stock?

Accepted Answer

We offer over 400 different designs to celebrate every individual, relationship, and occasion. However, popular cards can sell out quickly. To avoid missing out, make sure you subscribe to our mailing list to stay in the know about our latest designs and exclusive offers.

The good news is that we are constantly restocking popular cards and designing new favorites. Keep checking back to see if we have more inventory available!

Also, be on the lookout for our new 'in-stock notification' feature listed on some of our most popular designs. Simply enter your email address and you'll receive an email notification once this card is back in stock. This convenient feature does not reserve or guarantee you inventory, so you'll want to move quickly and place your order when notified.

You can also check out The Vault for classic designs that are being retired, and snag a great deal on cards that have limited stock available.

Question 14

What products is the personalized note available on?

Accepted Answer

We currently offer our personalized note service on most of our 5x7 pop-up greeting cards. Unfortunately, we are not able to offer this service on our card packs, notecards, 4-in-1 Nesting cards, and some specialty items.

All products that are eligible for a personalized note will have the “Personalized note” option displayed on the product page as shown in this article.

Note: To allow you to personalize your card at home before mailing it to your recipient, Lovepop cards and products do not include your name or sender details. If you are shipping the item directly to your recipient, a $5 personalized note must be added for your recipient to know who sent them their card upon receipt.

Question 15

Where is my refund?

Accepted Answer

If we've processed a refund for a previous item or order, a refund confirmation email will be sent to you and your refund will be automatically applied to your original form of payment. Once issued, your refund will process immediately but can take up to 5-7 business days to post and appear in your account.

Your financial institution (i.e. bank, PayPal, etc) should be able to tell you how long they require funds to settle before your refund is posted.

If you're expecting a refund from a previously returned item, please visit our "What is your Return Policy" article for additional details. Please allow for additional processing time for a refund from a recent return.

Question 16

Where are Lovepop products made and sourced from?

Accepted Answer

We conceptualize, design, and handcraft each of our Lovepop cards in our Boston, MA, and Vietnam facilities. Our co-founders, John and Wombi, chose to plant roots in both Boston, where they had gone to business school, and in Vietnam, where they first discovered the fine art of slice form, kirigami.

We only use premium high-quality paper, before each item is individually cut, hand-assembled, and inspected for quality. Unlike traditional greeting cards and similar items, one Lovepop design and product can take several months to design and engineer alone.

Question 17

How do I track my order?

Accepted Answer

We are excited to offer optional tracking for standard shipping on your Lovepop order. If you would like to receive tracking information for your order, please select “tracked standard shipping” at checkout, for an additional fee.

If you did not select “tracked standard shipping” at checkout, we are unable to provide tracking information for your order. Standard shipping orders are expected to arrive within 4-6 business days of placing your order.

If you did select “tracked standard shipping” at checkout, please follow one of the three steps below to retrieve your tracking number.

A couple of things to keep in mind:

Tracking details might take up to 48 hours to appear after the carrier's initial acceptance scan.
If you've ordered 2 or more items, we may split them into multiple shipments to get them to you as quickly as possible. So, if you see multiple tracking numbers for your order, that could be why. If you're still waiting for part of your order, it might be on its way separately!
Untracked shipping will ship similarly to a letter, so we are not able to follow the order's journey in the same way that we can with a tracked shipment.

If your order is late or missing, please view our shipping and tracking status updates through our "What do I do if my order is late or missing?" article.

Question 18

Where do I send my return?

Accepted Answer

Please visit our "What is your Return Policy?" article for important return instructions and details before sending us your returnable items.

Items purchased from Lovepopcards.com may be sent to:

Lovepop Returns

10750 Denton Drive

Dallas, TX 75220

Note: If you purchased your Lovepop merchandise from a retail store or authorized reseller, please contact them directly to help with your return. We're unable to accept returns or process refunds for items purchased from a retail store or authorized reseller.

Question 19

💸 How Can I Save on Lovepop Cards?

Accepted Answer

We love helping you celebrate life's special moments—and saving while doing it! Here are some magical ways to enjoy more Lovepop for less:

🔄 Discount Stacking Policy

To ensure a seamless shopping experience, our system automatically applies the best available discount to your order. Please note that promotions and discount codes cannot be combined with any other offers.

Here’s an example of how this works:
Let’s say you’re purchasing 5 cards that are $13 each. Your total would normally be $65.

If you apply a 20% off promo code, that would take off $13, bringing your total to $52.
But the 5 for $50 promotion automatically adjusts the price of each card to $10, giving you a total of $50—which is a better deal.

In this case, the system will apply the 5 for $50 offer, as it gives you more savings, even if a promo code was entered.

Our system is designed this way to make sure you always get the best deal—magically and effortlessly. ✨

🎁 Promotions

5 for $50 Deal
Add any 5 or more eligible cards to your cart, and they’ll automatically adjust to $10 each—no code needed. This promotion cannot be combined with other offers. Shop our 5 for $50 promotion.
The Vault
Discover retired designs at discounted prices—most available for $7—while supplies last.
Shop now: The Vault
Bundles & Packs
Explore curated 3, 5, 7, and 12 packs with savings up to $50 per pack. Shop card packs here.
Bulk Orders
Ordering 20 or more cards? Enjoy special pricing! Check out our bulk order discounts here.

🛍️ Additional Ways to Save

Email Newsletter Subscribe at the bottom of our homepage to receive exclusive promotions and offers.
Social Media Follow us on Facebook, Instagram, and Twitter for special deals and updaes.

We’re committed to making your Lovepop experience delightful and rewarding. If you have any questions or need assistance, feel free to contact our Customer Happiness Team.

Question 20

How do I sell Lovepop at my store?

Accepted Answer

We're delighted you're interested in selling Lovepop at your brick and mortar store!

We partner with Faire to provide our amazing products to existing retailers throughout the United States. Please see our Faire FAQ for further details.

Question 21

How do I remove items from my cart?

Accepted Answer

Added something to your cart by mistake, or simply changed your mind? No worries—removing items from your Lovepop cart is quick and easy!

Step 1: Open Your Cart

Your cart is located at the top right corner of your screen. Just click the little shopping cart icon, and you’ll see all the items you've added.

Step 2: Remove an Item

Once you're in your cart, you’ll see a list of everything you've added.

To remove an item, click the trash can icon next to the product you no longer want.
If there are multiple items, click the minus (-) button beside the quantity until the trash can icon appears, then click it to remove the item.

Step 3: If You're Already at Checkout

Changed your mind while checking out? No problem! Just click the "Back to Cart" button to return to your cart and remove items.

On desktop, the "Back to Cart" button is in the top left corner of the checkout page.
On mobile, you’ll find the "Back to Cart" button below the order summary.

Desktop/Laptop View:

Mobile View:

And that’s it! The item will be removed from your cart, and you can continue browsing for more magical surprises.

Question 22

Why didn’t my rewards points work at checkout?

Accepted Answer

If you tried to redeem your points but didn’t see the discount apply, don’t worry. This can happen for a few common reasons:

1. You weren’t logged in

Rewards points only apply when you're logged into your Lovepop account. If you checked out as a guest, your points won’t be used. Check if you were signed in when placing your order. If not, reach out to our Customer Happiness Team for help.

2. You clicked "Redeem," but the discount didn’t apply

Make sure the discount is shown in the order summary before placing your order.

3. Your order is already completed

If the order has been placed and the discount didn’t go through, points can’t be applied afterward.

4. You’re using a promo code

Rewards points can’t currently be combined with other promotional codes.

Can I use rewards points with Shop Pay or Apple Pay?

Not at this time. Some express checkout methods (like Shop Pay or Apple Pay) may skip the loyalty redemption field. To redeem points, switch your payment method to a credit card during checkout.

My rewards points disappeared after I clicked redeem. Where did they go?

If you clicked “Redeem” but didn’t complete your order, your points weren’t used. Sometimes they may just take a moment to reappear in your account. Try refreshing your page or logging out and back in.

Question 23

What is a "special order" item and how is it different?

Accepted Answer

Is your favorite item out of stock? Check to see if it’s on Special Order!

Due to popularity, items may go out of stock from time to time. However, certain items that are out of stock on our website may also be a Special Order item!

If the item you’d like to purchase is available for Special Order, a yellow banner will appear above the red “Add to Cart” button (see picture below). You can add it to your cart but please note it cannot be personalized.

Note: Special Order items do not ship right away. Instead, they will ship separately at a later date via standard shipping. The yellow banner includes a “Ships by” date to let you know the latest date that this item may depart our fulfillment center. Standard shipping arrival times are 4-6 business days.

Question 24

How do I add a personalized note?

Accepted Answer

To learn more about our 'Send a Surprise' personalized note service, please click HERE.

To add a personalized message to your item, please follow these simple steps below (Be sure to follow along with the prompts and “Next” buttons in the upper right-hand corner):

Find and select the card you wish to send and select the Personalize & Send option, and then click the red Personalize button as shown below.
Choose Layout by clicking on either: Photo+Message or the Message only buttons.
Use the Click to Add Message / Click to Add Photo (optional) buttons to follow prompts and begin writing your message and/or adding your photo. *Font, text color, alignment, and message ideas are options available above text space.
Enter the Recipient Address (ie. The address where this personalized item should be sent).
Choose your delivery date, options below:
- “Send this card right away”
  - Choose this option to ship your card immediately.
  - At checkout, you’ll have the option to choose the shipping method; Standard shipping, Expedited, or One Business Day.
- “Please delay this card so that it arrives by…”
  - Choose this option to delay shipping and schedule your personalized item for delivery at a future date.
  - Cards scheduled for future delivery will always ship via our Standard shipping method.
  - *Please note that due to variability with carrier partners, the personalized item may arrive up to 3 days earlier than the selected delivery date.
Check the box that says “I have checked my personalized message and/or photo for errors and agree to Lovepop's Terms of Services”. Then, click “Add to Cart.”

Note: We maintain a content policy that is outlined in our Terms of Service, and we reserve the right to cancel and refund orders which violate that policy. We don't want you to miss your special occasion so please refrain from questionable content.

For customer privacy, please also know that we are unable to receive photos via email to upload on your behalf.

Question 25

Do you offer donations to charitable organizations?

Accepted Answer

With Lovepop's mission to create one billion magical moments, we know giving back to the community, creating meaningful connections, and inspiring people to do more for others is needed now more than ever. We’re happy to donate our products to qualified organizations that make a positive impact on the world through our giving program.

Lovepop’s donations are offered to organizations that support one of our three charitable focus areas that align with our core company values, the interests of our customers, employees, and founders:

Sustainability and the environment 🌳
Healthcare and compassion ❤️
STEAM education 💡

Additionally, as a global brand and to comply with our core company values, we, unfortunately, do not offer donations to the following types of organizations/entities:

Political parties, associations, and representatives of advocacy groups
Organizations that discriminate by race, creed, gender, sexual orientation, age, religion, or national origin, disability, or veteran status
Religious organizations, churches, and programs that are purely denominational in purpose
Research projects
Individuals

We follow IRS tax guidelines for all of our product donations, and organizations approved to receive a donation must be a registered 501(c) (3) nonprofit/charitable organization. Additionally, a current copy of the organization's Tax Exempt Certificate is required. If a donation is approved and provided, we kindly ask that a donor acknowledgment letter or receipt be provided.

Donation requests are reviewed on a periodic basis and we recommend submitting your request 3-months prior to your fundraising event or occasion. Due to the high volume of requests that we receive, our team is unable to reply to or provide updates to requests previously submitted.

If you meet the above criteria and would like to submit a donation request, please complete our official Donation Request Form here.

If your donation request has been approved, someone from our Donation Request Team will contact you with specific donation details.

Question 26

How can I cancel my order?

Accepted Answer

Need to cancel your order? We’re happy to help!

Please know that due to our commitment to processing and shipping orders quickly, we have just 30 minutes after an order is placed to make any changes.

To make this as fast and easy as possible, customers have the ability to cancel orders themselves! To cancel an order, please follow these steps carefully:

Step 1: Locate Your Order Confirmation Email

The first step in canceling your order is locating your confirmation email. This email is sent to the email address you provided at the time of purchase. If you can't find it in your inbox, please check your Promotions, Spam, and Junk folders.

Step 2: Click to View or Cancel Your Order

Within the order confirmation email, scroll toward the bottom, where you'll find an option that says "Click here to view or cancel your order." Click on this red highlighted link to proceed to the order status page. This link will direct you to the page where you can manage your order.

Step 3: Cancel Your Order

Once on the order status page, look for the "cancel" option. This is the button you'll need to click to initiate the cancellation process. Please note that order cancellations can only be made within 30 minutes of placing your order. After this time frame, the system may not allow cancellations.

Step 4: Confirm Cancellation

After clicking "cancel," you'll be prompted to review and confirm the cancellation. Select "Cancel Order" to confirm. Your order will be canceled, and a refund will be issued to the original form of payment.

We hope this guide makes cancelling your order a breeze. Thank you for choosing Lovepop!

Question 27

Do you ship to PO Boxes, Military bases and/or Correctional Facilities?

Accepted Answer

PO Boxes

Yes, we do! However, USPS Expedited shipping options are unavailable for PO Boxes. Please select standard shipping at checkout.

Military Bases

Yes, we do! To ensure delivery to an APO/FPO/DPO, don't forget to include the recipient's name, rank, the unit, and the APO/FPO/DPO address with the 9-digit ZIP Code. Do not include the destination country or city to avoid mishandled sorting of the package.
Also, USPS has discontinued the ability to ship or mail a package sent to "Any Service Member."
Note: For military APO/FPO/DPO addresses, please allow additional shipping times as these orders must make their way through the military's distribution system once transferred from USPS. Expedited shipping options are unavailable for APO/FPO/DPO military addresses. Please select standard shipping at checkout. For important details on shipping to APO/FPO/DPO addresses, please visit https://www.usps.com/ship/apo-fpo-dpo.htm.

Correctional Facilities

While our shipments can be shipped anywhere in the US that normally receives deliveries, please be aware that correctional facilities have their own rules and procedures regarding outside deliveries. We cannot guarantee successful delivery to a recipient within a correctional facility. We recommend reviewing the rules specific to the correctional institution in which you'll be shopping for the best results. We also recommend having your items shipped to you and then shipping from your residence to the correctional facility.
Please note: we CANNOT guarantee successful delivery to individuals in correctional facilities.

Question 28

What should I do if my order arrived damaged?

Accepted Answer

Oh no! We’re so sorry to hear that, and we want to get this fixed for you! While we take every precaution to make sure your items get to you safe and sound, accidents do happen!

Our Lovepop Customer Happiness Team is here to assist you in processing a replacement or refund for your damaged items.

Please send an email to hello@lovepopcards.com and kindly include and attach pictures of the damaged items, along with your customer and order details and one of our Happiness team members will contact you.

Question 29

How does the 5 for $50 promotion work?

Accepted Answer

We offer a mix and match promotion where any 5 or more eligible cards are $10 each! Add five eligible cards to your cart to have the discount automatically applied in your shopping cart - no code needed.

Browse all eligible cards here

We also offer several curated 3, 5, 7, and 12 packs with savings up to $50. Shop card packs here.

Note: This promotion cannot be combined with any other offers. Cards in our exclusively licensed 'pop-culture' collection, note cards, Stickerpops, and Lovepop Bouquets will count towards your five cards but unfortunately aren't eligible for the promotion.

The discount pricing will only be applied to the eligible cards in your cart, as shown below.

Question 30

Can I sell Lovepop merchandise online?

Accepted Answer

Only approved and authorized Wholesale Retail Partners may sell some Lovepop merchandise online within their approved wholesaler website. Lovepop products may not be sold through online marketplaces like eBay, Amazon, Etsy, Ratuken, Walmart, or any other affiliate marketplace. Additional MSRP and online sales requirements also apply.

All online sales must follow MSRP. No online discounts are approved.

Private consumers and all unauthorized entities and resellers may not sell or feature Lovepop products or merchandise. U.S. Trademark, copyright, and patent restrictions apply and can be reviewed within our Terms of Service policy.

Are you interested in selling Lovepop in your store?

We now partner with Faire to provide our amazing products to retailers throughout the United States! Please visit our Faire FAQ for more details including how to Sign-Up!

Question 31

How do I add a photo to my personalized note?

Accepted Answer

If you’re sending a card directly to your recipient, adding a personalized note is a special touch to show how much you care. And because a picture can say a thousand words, we give you the option to add a photo to your personalized note as well.

Note: Adding a photo is part of our add-on $5 personalized note service and includes your printed message and free ground shipping. You can review additional details about adding a personalized note by clicking here.

To add a photo to your personalized note:

Select the card you want to send.
Select the “Personalized note” option.
Click the red “Personalize” button.
Click “Upload Photo” and choose a picture from your computer in the window that pops open. For best results, choose a photo that:
- Looks great in a square shape (You’ll be able to crop it on the next screen).
- Is smaller than 10MB
- Is a .jpg, .jpeg, .svg, .gif, .tiff or .png. file format
Rotate and crop your photo. You can click and drag your picture to reposition it as needed. Once you’re happy with it, click the red “Crop and Save” button.
Write your message in the space provided. Use the rich text editor available to select from a variety of fonts and colors to make your note extra special. When you’re happy with your note, click “Preview Note” (adding a photo will reduce the amount of space available for text).
Confirm that you’ve reviewed your personalized note for any errors, then click “Schedule Delivery”
Enter the delivery address. This can be your recipient’s address, or your own address if you’d prefer to manage delivery.
Choose your delivery date. You have the option to send immediately, or schedule delivery for a date in the future.

Note: We maintain a content policy that is outlined in our Terms of Service, and we reserve the right to cancel and refund orders that violate that policy. We don't want you to miss your special occasion, so please refrain from questionable content.

Also, to maintain your privacy we are unable to receive photos through email to upload an image on your behalf.

Question 32

Why does my order status appear as “Unfulfilled”?

Accepted Answer

“Fulfilled” and “Unfulfilled” are statuses used by our distribution and fulfillment centers. These are internal statuses used by our teams and you should not worry if you see your order as “Unfulfilled.”

If you’ve scheduled your order to ship right away and you haven’t received a shipping notification within 2 business days of placing your order, this might be due to holidays or unforeseen circumstances. Rest assured, we always ship your order as soon as possible.

Question 33

Do you ship internationally?

Accepted Answer

Absolutely! We currently ship to a limited number of international locations, including:

Australia
Canada
France
Germany
Ireland
Japan
Mexico
Switzerland
United Kingdom

We offer standard shipping on all international orders, using a combination of FedEx and local carriers. Delivery time is typically 7-10 business days, however on rare occasions, some locations may take a few weeks for delivery due to delays at Customs.

Due to licensing restrictions, many of our officially licensed exclusive 'pop culture' designs (i.e. Marvel, Disney, etc.) are not available for sale outside of the United States and its territories. Our website will let you know during checkout if a design is unable to be sent to a restricted region.

Note: Shipping timelines can be affected by high volumes of orders, seasonal demand, and carrier delays due to events such as inclement weather, strikes, and customs processing. Please consider these delays when placing your order as we are unable to guarantee a specific delivery date for international orders.

Question 34

What is The Vault?

Accepted Answer

With over 400 designs and more coming each month, we made the decision to begin retiring some of our iconic and classic designs.

In July 2019, we created The Vault, where retired designs are available for purchase at a discounted price until they are sold out. Most are available for $7. We regularly add cards to The Vault to help us make space for the awesome new designs we’re adding to our portfolio.

Sign up to receive our email newsletter at the bottom of our homepage to be notified of new additions to The Vault throughout the year. Also, don't forget to follow us on Facebook, Instagram, and Twitter for exclusive promotions and offers for our followers.

Note: Some designs in The Vault are not eligible for personalization.

Question 35

How do I process an RMA return or exchange?

Accepted Answer

Return and RMA Policy

As of May 1st, 2024, we have transitioned to Faire. Please see our Faire FAQ for details.

For orders placed prior to May 1st, returns and exchanges are not accepted. In the rare event you receive damaged product for orders placed prior to May 1st, please contact our Wholesale Team via email at wholesale@lovepopcards.com.

Question 36

How can I schedule an item to arrive in the future?

Accepted Answer

You sound like a proactive individual! If you’re ahead of the game and have included our personalized note service for $5, you can choose to schedule your product for future delivery.

Please note that scheduled items can arrive up to 3-days ahead of the selected date, as we want to make certain your surprise arrives in time for the special occasion.

We do our best to ensure that your card arrives on time, however, we cannot guarantee delivery on a specific date due to possible delays with USPS.

To schedule a future delivery:

When you find the perfect Lovepop, choose the “Personalized Note” option and click the “Personalize” button.
Personalize your note, add an optional photo, and then click “Preview Note”.
Confirm your personalization, then click “Schedule Delivery”.
Enter the recipient’s address, then choose the date you need the Lovepop delivery to arrive by. Note that if your delivery date is fewer than 7 days in the future, you’ll need to choose to send your card immediately in order to ensure it arrives on time.
Click “Add to Cart” and continue to shop for any additional products you want to add to your order. Any other upcoming occasions?

Note: You must choose the Personalized Note option to schedule a delivery. A scheduled delivery is included in the $5 personalization fee.

Question 37

What do I do if my order is late or missing?

Accepted Answer

*Note: Couriers can mark orders "delivered" up to 24-hrs prior to actual delivery. Please allow an additional 12-24 hours for your order to be delivered if your order has still not been received.

We know you’re excited about receiving your Lovepop order, and we do everything we can to make sure it gets there quickly. Let’s find out where your order is on its journey by trying the following:

If you placed your order while signed in to your Lovepop customer account, you can view your order history and shipping details by logging in here.
Locate your Lovepop order number and shipping confirmation email received from 'orderconfirmation@lovepopcards.com' Your email privacy settings may send these important order details to your spam, blocked, and trash folders. We recommend that you add 'Lovepopcards.com' to your approved contact list.
If you selected a shipping option that includes tracking, your tracking number will appear as soon as your order ships. Click on the 'Track Your Order' button to be directed to your order's unique tracking details.
Tracking details may take up to 24-48 hours to populate after the initial acceptance scan by our carrier. Also, tracking details for all shipping services, other than FedEx, may be provided by a third-party global tracking service and partner.
If you’ve ordered multiple items, you may see multiple tracking numbers for your order. Don't worry, this is normal and means that items have shipped from two different Lovepop fulfillment centers to prevent any delays. If you’re still waiting for part of your order, this might be why!

Please refer to your order's current tracking status below:

Delivery Status	Explanation
Not Found	Item is not found at this moment. If necessary, please verify with the carrier and check back later. The carrier hasn't accepted your package yet. The carrier hasn't scanned and entered tracking information for your package yet. Your tracking number is incorrect or invalid. Archived order and tracking details are no longer available. After we ship your order, it will be processed by the carrier, at which time they scan and update the tracking details. Delays between these scanning events can occur, therefore tracking information may not appear online immediately. Check back again in 1-2 business days.
In Transit	Item has shipped and is on its way to its destination. General explanation: Carrier has taken possession of your order. Your order has been dispatched or departed from its country of origin. Your order has arrived at its destination country and pending customs inspection. Your order has arrived at its destination country and awaiting domestic transportation.
Out for Delivery	Your order has been loaded onto the delivery truck and is making its way to its destination. We call this “the last mile” and you should expect your order to arrive the same day!
Delivery Attempt - Note Left/Scheduled	Delivery was attempted but failed. This may be due to several reasons, so it’s important for you to contact the carrier to arrange for alternate delivery. Note: Once a carrier has possession of your order we are unable to contact the carrier on your behalf, but they will be happy to work with you directly. Recipient not available at time of delivery, or no such person; Delivery delayed and rescheduled; Address issues, such as wrong house number, rural route, or no such location in the records of the carrier;
Delivered	Your order was successfully delivered to its destination! If you show your order as 'delivered' but have not received it, complete the following: Check your mailbox, dropbox, porch, and adjacent areas carefully; Check with neighbors, family members, or co-workers to ensure someone did not accept it on your behalf; If shipped directly to a recipient, ask them to check and confirm the above; If still unable to locate, contact the carrier and initiate a 'Trace for a Missing Package.' USPS and FedEx both have effective processes in place, and can often locate your order. *Note:* Couriers can mark orders "delivered" up to 24-hrs prior to actual delivery. Please allow an additional 12-24 hours for your order to be delivered if your order has still not been received.
Undeliverable - Return to Sender	Delivery was attempted but failed after multiple attempts to deliver. Carriers may or may not include specific details on why this might have occurred, but it is often due to: Recipient or location refused shipment Unable to locate destination after multiple attempts International Customs returns *Note:* Carriers will often hold your order for a few days and try to contact you if you purchased Expedited shipping and included a phone number. Orders that cannot be delivered will be returned to Lovepop, at which time we will process a return and refund and will notify you.

Question 38

Where does my order ship from?

Accepted Answer

All orders placed on Lovepop.com are shipped from our distribution and fulfillment center located in Texas, USA.

Note: Orders of 2 or more items may be split into multiple shipments. Please refer to your emailed shipping notification for shipping/tracking details

Question 39

Do you offer any large or bulk order discounts?

Accepted Answer

We do! Bulk pricing starts at 20 cards and the more cards you order, the lower the cost per card. To receive bulk pricing on eligible cards:

Browse through the Lovepop collections and add the cards you’d like to purchase to the cart.
When you’re ready to check out, click the cart icon on the top right, and then click “Checkout”.
On the next screen, click “Have a gift card or promo code?
Enter the correct promo code for the number of cards you’re ordering and click Apply.

Here are the bulk pricing tiers and promo codes currently available:

For 20-49 cards ($9/card), use promo code: LP-Bulk200
For 50-249 cards ($8/card), use promo code: LP-Bulk500
For 250 cards or more ($7/card), use promo code: LP-Bulk2500

Note: Promotions and discount codes cannot be combined with other offers. Exclusively licensed 'pop-culture' cards and other product designs (i.e. Flower Bouquets, centerpieces, etc) are not currently eligible for bulk pricing discounts.

Question 40

How do I contact the Wholesale Team if I am an existing authorized reseller?

Accepted Answer

As of May 1st, 2024, we have transitioned our Wholesale platform to Faire. Please review our Faire FAQ for details including how to contact Faire Customer Support.

If you have any questions about orders placed on our platform prior to May 1st or you have inquiries related to products, please feel free to contact our Wholesale team via email at wholesale@lovepopcards.com.

Additionally, you may send us a message by 'Submitting a Request' directly to our Wholesale Team. To help expedite your request, please be sure to include as much detailed information as possible, including:

First and last name
Business name
Your email address associated with your account
Contact phone number
Description of your issue.

A member of our Wholesale Team will strive to contact you within 1-business day.

Please keep in mind that delays may exist during peak seasonal periods (ex. Holidays, Valentine's, high demand periods, etc), but we'll do everything we can to reply to your request as soon as possible.

Question 41

What does a delivered card look like? How will my order arrive?

Accepted Answer

All Lovepop card orders come in a brown Lovepop branded mailer. If your online order included a personalized "Send a Surprise" note, the card will be enclosed in a blank envelope inside of the mailer. Each personalized note is custom printed and hand-placed inside the card for the perfect presentation. And don’t worry - we don’t include a packing slip or any billing information in the order!

The return address on the package will be our fulfillment center, no personal information will be shared on the shipping label. Be sure sure to sign your name when personalizing your item, otherwise, your package will not show who it's from.

Plushpop Cards

Some Lovepop designs feature a Plushpop, a soft, plush element that is attached to the card and pops up when opened. These Plushpop cards are designed as an all-in-one experience and are not removable.

Environmentally-friendly packaging? You betcha!

Every Lovepop branded card, envelope, and paper insert is 100% recyclable.

The plastic sleeve that each Lovepop comes packaged in is made out of a #4 or #5 resin identification code plastic, which can be recycled at most recycling facilities. If you’d like to recycle our packaging, please find a recycling center location near you.

Read more about our commitment to sustainability in our Arbor Day Foundation partnership announcement.

Question 42

How do I make changes to my recently placed order?

Accepted Answer

How do I make changes to my recently placed order?

We begin processing and fulfilling orders the moment you checkout to make sure we don’t miss your special occasion.

Please note: Once an order is placed, there's only a 30-minute window to make any changes before it begins processing and shipping. This is due to our commitment in processing and shipping your orders.

If you have an order change request (“Oops, I made a typo on my boss’ birthday card!”), customers have the ability to edit orders themselves! To edit an order, please follow these steps carefully:

Step 1: Locate Your Order Confirmation Email

The first step in canceling your order is locating your confirmation email. This email is sent to the email address you provided at the time of purchase. If you can't find it in your inbox, please check your Promotions, Spam, and Junk folders.

Step 2: Click to View or Edit Your Order

Within the order confirmation email, scroll toward the bottom, where you'll find an option that says "Click here to view or modify your order." Click on this red highlighted link to proceed to the order status page. This link will direct you to the page where you can manage your order.

Step 3: Edit Your Order

Once on the order status page, look for the "Edit Cards" option. This is the button you'll need to click to initiate the modification process. Please note that order modifications can only be made within 30 minutes of placing your order. After this time frame, the system may not allow modifications or cancellations.

Step 4: Edit Personalized Cards

After clicking "Edit Cards," you'll be prompted to another webpage where you can see your personalized card and edit the note. Once you locate the card you want to modify, click the "Edit" button.

What you can edit after checkout:

Personalized card message
Promo (if applicable)
Blank card shipping address (if you need to edit the shipping address to your blank card, please contact support within 30 minutes upon placing your order.)

What you can't edit after checkout:

Items in your order (if you need to remove items on your order, please contact support within 30 minutes so we can assist you.)
Shipping address for personalized cards/pre-addressed cards

Step 5: Make changes

After clicking "Edit", the personalization process will pop up, you can then make changes to your message. After editing, you can click next, review and update and your message will be updated!

If your order's edit window has expired, we, unfortunately, won't be able to make changes or cancel your order. We will, however, be happy to assist you in placing a new order and walking you through our return process.

Making Additional Order Changes

Editing the Shipping Address for Blank Cards: If you need to edit the shipping address for a blank card order, please call us within 30 minutes of your purchase so we can update the shipping address for you. Please note that once our Happiness Team updates the shipping address, the change will not be reflected on your shipping confirmation email. However, rest assured that the address has been updated, and your order will be shipped to the correct address.

Removing an Item from Your Recently Placed Order: If you need to remove an item from your order, please reach out to us within the 30-minute window so we can assist you in modifying your order before it is processed.

If your order's edit window has expired, we, unfortunately, won't be able to make changes or cancel your order. We will, however, be happy to assist you in placing a new order and walking you through our return process.

Question 43

How do I update the payment method on my order?

Accepted Answer

When you check out and submit your order, your credit card or alternative form of payment is automatically charged and settled. If you’ve received an order confirmation email, everything went through successfully, your payment has been posted, and your items are on their way!

For additional details in regards to canceling your order, please visit our "How can I cancel my order?" article.

Question 44

📬 How Much Does It Cost to Mail a Lovepop Card or Gift?

Accepted Answer

Sending a little magic to someone special? :love_letter: We're here to make it easy! Below are the estimated USPS mailing rates for sending a single Lovepop card or gift directly to your recipient.

💌 This guide covers USPS rates only. Customers can absolutely choose to ship via a different carrier like FedEx, UPS, or DHL—but rates may vary.

✉️ Cards

Most of our cards qualify for USPS First-Class Mail and can be mailed with 1–3 stamps, depending on weight and thickness.

Card Type	USPS Service	Cost Range	Stamps Needed
Classic Card	First-Class Letter	$1.01 – $1.29	2
Classic Card + Design Sentiment	First-Class Letter	$1.01 – $1.29	2
Light-Up Pop-Up Card	First-Class Letter	$1.29 – $1.57	3
Loooooong Card	First-Class Letter	$1.01 – $1.29	2
Removable Sculpture Card	First-Class Letter	$1.01 – $1.29	2
Suncatcher Card	First-Class Letter	$1.01 – $1.29	2
Moments Card	First-Class Letter	$1.01 – $1.29	2
Playpop Card	First-Class Letter	$1.01 – $1.29	2
Press, Tri-Fold, or Stickerpop Card	First-Class Letter	$0.73	1
Classic Card Pack	Priority Mail	$9.35 – $11.00	N/A
Paperpop Pack, Nesting Cards, Plushpop Card	USPS Flat	$2.04 – $2.59	4

💐 Bouquets & Bundles

Bouquets and bundles are shipped as flat or boxed items and require more postage.

Format	USPS Service	Cost Range	Stamps Needed
Bouquet, Centerpiece, or Bundle	USPS Flat	$2.87 – $3.71	5–6
Assortment Pack or Adventure Box	Priority Mail	$9.35 – $11.00	N/A

🌸 Handcrafted Flowers

These beautiful blooms are a bit heavier and require Priority Mail service.

Format	USPS Service	Cost Range	Stamps Needed
Handcrafted Flowers or Bundles	Priority Mail	$9.35 – $14.85	N/A

✏️ Notecards & Extras

These items vary in size and weight—some are light enough for regular stamps!

Item	USPS Service	Cost Range	Stamps Needed
Notecard or Little Blooms Pack	USPS Flat	$2.04 – $2.31	4
Gift Card Holder	First-Class Letter	$1.57 – $1.77	3
Gift Tag, Money Holder, Explorers, Stickerpop	First-Class Letter	$0.73 – $1.29	1–2

🧠 Helpful Tips

📏 USPS charges are based on weight and size. The number of stamps listed is based on the standard $0.73 Forever stamp.
✨ Want to track your shipment or add insurance? Ask about USPS Priority Mail options at your local post office.
📦 Mailing more than one item together? The total postage may increase—your local USPS team can help weigh it for you.
📩 For Lovepop Bouquets, we do not provide a mailing envelope. However, you can purchase an appropriately sized mailer from USPS or your preferred shipping carrier.

Question 45

Why does the shipping address appear as the billing address on my order?

Accepted Answer

When you ship a card directly to your recipient, you might see two addresses when reviewing the order confirmation. The shipping address for your recipient and the billing address associated with your payment method may appear transposed. This can be a little confusing, but don’t worry!

As long as you’ve received an Order Confirmation email, the order was processed without any payment-related problems, and your order will ship to your recipient with no issues.

Also, we don't share any of the billing or pricing information with the recipient, so the only thing they'll receive is the Lovepop product itself. Orders do not include any type of pack slip or invoice.

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