At Lovepop, our mission is to create one billion magical moments by helping people connect with those that they love. In today’s situation of isolation and social distancing, this feels more important than ever.
The rapid progression of coronavirus (COVID-19) in our communities is an unprecedented situation and it is unfolding rapidly. Our number one priority is the health and safety of our Lovepop family and the communities in which we live and work all across the world. In an effort to slow the progression of the virus, we have moved our headquarters and support teams remote, and we have temporarily closed all of our retail stores through April 11th, with retail team members receiving pay during this period.
Connecting you with your loved ones is a top priority, as is the health and safety of our team and communities. Our products remain available online at lovepop.com to help you share love, compassion, and expressions of solidarity. Please note we are experiencing high inventory demand, longer fulfillment times, and shipping delays as we are taking extra care in our production and distribution centers. If you need assistance from our customer happiness team, as always, you can reach us at (888) 687-9589 and firstname.lastname@example.org.
We will continue to send emails and share posts on social media to try to add a little color and joy to your world with our products. We hope to put a smile on your face and give you an opportunity to share something magical with someone you love, even if you can't be together.
We will navigate this together. We’re in this together. It is times like these when we have the chance to come together and help each other, our neighbors, and everyone in our communities weather the storm. Please stay positive and encouraging and do what you can to help those around you.
Wombi, John, and the Lovepop Team
Update as of April 13: The events of the last several weeks have turned our lives upside down. We've had to make changes that were previously unimaginable. As COVID-19 continues to impact the world, we have extended the closure of our retail locations until further notice. We have redeployed a number of our full time hourly retail employees to support alternative business channels, but have made the unfortunate and difficult decision to furlough all of our part-time hourly retail employees. We would like to thank our dedicated teams and loyal customers for their continued support during these difficult times.
Read more about how we're working to become part of the solution here.